How to Appeal a Claim

There are two ways to Appeal a previously processed claim:

  1. Fax the request to Bravo Health at 1-877-809-0783.

  2. Mail the request to:

    Bravo Health Texas
    Appeals and Grievance Department
    P.O. Box 17089
    Baltimore, MD 21297-1089

Requests for reconsideration must be made within 120 days from the date of remittance of the Explanation of Payment (EOP).

Within five (5) business days of receiving a written claim appeal, Bravo Health will send an acknowledgement letter to the appealing provider. Provider Claim Appeals are resolved within thirty (30) days of receipt. Bravo Health will send written notification of the resolution to the Provider. Providers can refer to the Bravo Health Provider Manual for more information about claims filing and claims appeals.