Bravo Health Important Phone Numbers

Bravo Health Contacts

Phone Number

Behavioral Health Substance Abuse Services

1-877-562-4402

Behavioral Health Crisis Hotline

1-877-562-4397

Claims Status Request

1-800-291-0396

Compliance Hotline

1-888-810-0025

Bravo Health Automated Eligibility Verification Line

1-866-467-3126

Member Services Department

1-877-966-9272

Provider Services Department

1-800-291-0396

MedSolutions

1-888-454-0013

Utilization Management - Service Coordination

1-877-562-4402

Utilization Management - Concurrent Review and Skilled Nursing Facility

1-877-562-4402

Utilization Management – Home Health

1-877-562-4402

Utilization Management - Inpatient Intake

1-877-562-4402

Utilization Management – Prior Authorization

1-877-562-4402

External Contacts

Phone Number

24-Hour Nurse Advice Line (Beryl)

1-888-493-2717

Automated Inquiry System (AIS), Eligibility Verification

1-800-925-9126

Comprehensive Care Program (CCP)

1-800-846-7470

Dental

1-866-582-3601

Emdeon

1-800-845-6592

Hearing Care Solutions

1-866-872-1001

MAXIMUS (Medicaid Managed Care Helpline)

1-800-964-2777

Medicaid Managed Care Helpline

1-866-566-8989

Medicaid Managed Care Helpline TDD

1-866-222-4306

Medical Transportation Program (MTP)

1-877-633-8747

Texas Department of Family & Protective Services (TDFPS)

1-800-252-5400

Vision (OptiCare)

1-866-921-7961

Vendor Drug Program (VDP)

1-877-PA-TEXAS